Call Centre Advisor

Job Ref: ALCCB5

Industry Sector: Contact Centre

Location: Belfast

Type: Permanent

Salary: OTE 25-30k

Contact: Contact Us


Job Description

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Here at Cordant People we are recruiting for an exciting new role.

We are on the lookout for Contact Centre Agent/Call Centre Advisors ,for a busy contact centre located in Belfast, due to fast expanding of the company they're are looking to recruit enthusiastic, highly motivated professionals who are looking to move into a dynamic, fast paced working environment where your hard work will be rewarded.

Job type: Full time and permanent

Hours: Monday - Friday 10am-6pm - NO Weekends

Salary: Basic salary -£7.05 per hour for under 25's, £7.50 for over 25's, OTE 25-30k + Benefits

Benefits Include:

  • Opportunity to increase your salary with an appealing bonus structure

  • Performance driven annual salary increases

  • Free parking

  • Healthcare scheme

  • Training programs for ongoing progression in the company

Responsibilities: Candidates will be required to make outbound calls to existing  customers (NO cold calling). They’ll will ask the customer questions to determine their needs and once they’ve understood the customer's needs, they will be responsible for discussing the specific contract deal with the view of securing a sale.

Experience: MUST have a minimum of 6 months sales experience or 12 months customer service.

You Will Have:

  • Strong communication and negotiation skills

  • Ability to remain calm under pressure and work in a concise, clear and focused manner

  • Skilled in multitasking; including the ability to be flexible and adapt to changes quickly

  • Strong computer navigation skills and PC Knowledge.

  • Tolerance for repetitive work in a fast paced environment

  • Ability to work as a team member, as well as independently

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner  

If your interested in the role, send a copy of your CV to amanda.leddy@cordantpeople.ie or call me on 0035316704488 for more information.




 



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