Contact Centre Agent

Job Ref: ALCCB6

Industry Sector: Contact Centre

Location: Belfast

Type: Permanent

Salary: OTE 25-30k

Contact: Contact Us


Job Description

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Here at Cordant People we are recruiting for an exciting new role.

We are on the lookout for Contact Centre Agent/Call Centre Advisors ,for a busy contact centre located in Belfast, due to fast expanding of the company they're are looking to recruit enthusiastic, highly motivated professionals who are looking to move into a dynamic, fast paced working environment where your hard work will be rewarded.

 

Job type: Full time and permanent

Hours: Monday - Friday 10am-6pm - NO Weekends

Salary:Basic salary- Level 2 £7.05 per hour for under 25's, £7.50 for over 25's, OTE 25-30k + Benefits

For Level 3 £8.19ph

Benefits Include:

  • Opportunity to increase your salary with an appealing bonus structure

  • Performance driven annual salary increases

  • Free parking

  • Healthcare scheme

  • Training programs for ongoing progression in the company

Responsibilities: Making outbound calls to existing customers to sell additional products and upgrades but also contacting customers who are with a competitors to bring them onboard. (COLD CALLING AS WELL)

Experience:  

Level 2 campaigns require a minimum of 6 months customer service experience in one role, salary dependant on age £7.05/£7.50ph

 Level 3 campaigns require 6 months sales or 1 years customer service experience in one role, salary £8.19ph

 

You Will Have:

  • Strong communication and negotiation skills

  • Ability to remain calm under pressure and work in a concise, clear and focused manner

  • Skilled in multitasking; including the ability to be flexible and adapt to changes quickly

  • Strong computer navigation skills and PC Knowledge.

  • Tolerance for repetitive work in a fast paced environment

  • Ability to work as a team member, as well as independently

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   

If your interested in the role, send a copy of your CV to amanda.leddy@cordantpeople.ie or call me on 0035316704488 for more information.



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