Communicated with vendors regarding back order availability, future inventory and special
• Restocked inventory every month and reviewed cash operation data to verify proper
• Scheduled weekly inventory collections and deliveries with vendors.
• Investigated and resolved customer enquiries and complaints in a timely and empathetic
• Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
• Directed calls to appropriate individuals and departments.
• Politely assisted customers in person and on the telephone.
• Review Insurance claims and cash payments intake
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