Inside Sales/Customer Care -Healthcare

Job Ref: NB103412

Industry Sector: Sales and Marketing

Location: Dublin 15/11

Type: Permanent

Salary: €30k-35k

Contact: Contact Us


Job Description

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The ideal candidate will be a sales and customer-oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout. 

Principal Duties and Responsibilities:

Customer Support: 

  • Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
  • Proactively and professionally respond and manage customer calls/queries
  • Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries
  • Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Reps and other departments
  • Provide Quotations to customers in a timely manner, to a professional standard.
  • Support the Clinical Sales Team in managing key customer accounts
  • Nurture and maintain a positive relationship with principles and suppliers
  • Actively contribute to a very positive team environment and performance.
  • Inside Sales: 
  • Support inside sales process from lead generation to close including generating new revenue from existing business, introducing new products to both existing & new business and supporting marketing campaigns.

Role Requirements:

  • 2-3 years' experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.
  • Customer Orientation: exceptional service to meet and exceed customers' expectations
  • Results Orientation: Deliver measurable results. Makes and Meets Commitments
  • Proven track record of achieving and exceeding set KPI's and targets
  • Attention to Detail, ensuring work is executed accurately and completely
  • Demonstrates energy, real initiative and ability to work independently
  • Track record in contributing to high-performance teams.
  • Strong interpersonal skills with a collaborative and team approach
  • Professional and effective Communicator, written and oral. Strong telephone skills.
  • Excellent organization and planning skills
  • Strong administrative and IT/computing skills
  • Comfortable with ambiguity and flexible to adapt to a changing environment
  • Resourcefulness in order to deliver a high-quality service
  • Previous experience of medical device sales/customer support, an advantage

Interested ? Contact Nichola now 01-6704488 or email nichola.obrien@cordantpeople.ie



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